Hotel Telephone Operator

Job Description

We are currently looking for dynamic, and self-motivated Front Office professionals who want to move their careers forward. As a Telephone Operator, you are responsible for handling every phone call with importance to provide professional and customer response to our guests, ensuring their stay will become a memorable experience, your role will include key responsibilities

Key Responsibilities

  • Receive each guest call in a professional and friendly manner
  • Maintain effective communication with all related departments to ensure smooth service delivery
  • Handle every query in a polite and courteous manner and exceed guest expectations
  • Ensure guests are greeted by name upon calling
  • Maintain an up-to-date knowledge of the hotel and local services
  • Maintain an awareness of guest profiles through the Opera guest profile system
  • Complete management’s long-distance call vouchers and record them on the traffic sheet
  • Maintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standard
  • Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
  • Take messages for guests and management as per the required standard
Job Type: Full Time
Job Location: Dubai - United Arab Emirates

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