Job Description
We are currently looking for dynamic, and self-motivated Front Office professionals who want to move their careers forward. As a Telephone Operator, you are responsible for handling every phone call with importance to provide professional and customer response to our guests, ensuring their stay will become a memorable experience, your role will include key responsibilities
Key Responsibilities
- Receive each guest call in a professional and friendly manner
- Maintain effective communication with all related departments to ensure smooth service delivery
- Handle every query in a polite and courteous manner and exceed guest expectations
- Ensure guests are greeted by name upon calling
- Maintain an up-to-date knowledge of the hotel and local services
- Maintain an awareness of guest profiles through the Opera guest profile system
- Complete management’s long-distance call vouchers and record them on the traffic sheet
- Maintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standard
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
- Take messages for guests and management as per the required standard
